How Negative Reviews Affect Your Business

Seeing negative reviews about your business posted online can be disheartening. However, negative reviews are something every business must deal with. Even with the best service, you may not be able to avoid a nasty 1-star review from a grumpy customer. Still, you can help guide the conversation when it...

What to Know about Review Management

These days, online reviews have nearly as much power as word-of-mouth recommendations. 91% of people read online reviews about local businesses. Perhaps even more surprising is the fact that most of those people put as much trust in reviews as they do in personal recommendations. However, you don’t have control...

Online Marketing Through Hard Times

Online reviews have become key in a pandemic-driven world. That’s because, in the midst of this great upheaval, customers need businesses they can trust; online reviews are a proven, easy way to find them. Business owners ignore this simple truth at their peril, because:  CUSTOMERS ALREADY RELY ON ONLINE REVIEWS ...